Refund policy

efund & Return Policy — ExcellaMark LLC

Last updated: January 31, 2026

This Refund & Return Policy applies to services and digital deliverables provided by ExcellaMark LLC (“ExcellaMark,” “Company,” “we,” “our,” or “us”).

ExcellaMark is a digital marketing and performance marketing services company providing strategy, consulting, paid media management, analytics, automation, and related professional services.

Because our offerings are service-based and digital in nature, traditional product return policies do not apply.

Scope of Services

Our services may include:

Marketing strategy and audits
Paid media setup and management
Performance marketing retainers
Analytics and tracking configuration
Automation and systems consulting
Advisory and discovery sessions
Digital deliverables and reports

These services involve time, expertise, configuration work, and custom analysis.

No Physical Returns

ExcellaMark does not sell physical goods through its primary service offerings. As a result, physical product return rights do not apply to most purchases made with us.

If a physical or downloadable product is ever offered, return terms will be stated on the specific product page.

When Fees Are Considered Earned

Service fees are considered earned once any of the following occurs:

Consulting or advisory sessions are completed
Discovery or strategy calls are conducted
Audit or strategy documents are delivered
Campaign or account setup begins
Platform configuration work begins
Optimization or management work is performed
Custom deliverables are created or issued

Work performed and time spent are billable and non-returnable.

Non-Refundable Items

Refunds are generally not available for:

Completed consulting sessions
Strategy or audit deliverables
Campaign setup or launch work
Active service retainers after the period begins
Hourly or project work already performed
Custom digital deliverables
Marketing plans or performance frameworks

Prepaid Services Not Yet Started

If a client prepays for services and requests cancellation before work begins, a partial refund may be considered at our discretion, minus:

Administrative time
Planning time
Discovery review time
Reserved scheduling time

Advertising & Media Spend

Advertising budgets paid to third-party platforms (including but not limited to Google Ads, Meta Ads, LinkedIn Ads, or other networks) are billed by those platforms directly and are not refundable through ExcellaMark.

Billing Disputes

If you believe a billing error has occurred, you must notify us within 14 days of the invoice date.

We will review disputes in good faith and work toward a reasonable resolution where appropriate.

Contact:

excellamark@gmail.com

Chargebacks

Clients agree to contact ExcellaMark first to attempt resolution before initiating a chargeback. Unauthorized chargebacks may be disputed with supporting service records and delivery documentation.